Privacy policy

MARBY TRADING INC. (hereinafter referred to as the “Company”) recognizes the protection of customers’ personal information as an important responsibility in operating this website (https://mbtrd.co.jp) and strives to handle personal information appropriately in accordance with the following privacy policy.

1. Definition of personal information

In this privacy policy, “personal information” means information relating to a living individual that can identify a specific individual through a name, date of birth or other descriptions contained in that information. This includes information that can be readily cross-referenced with other information to identify a specific individual.

2. Collection of personal information

The Company may collect personal information in the following circumstances.

2.1 Information collected through the inquiry form

When customers contact the Company, the following information is collected:

• Company name
• Name
• Email address
• Phone number (optional)
• Your message
• IP address
• Submission date and time

2.2 Information collected automatically

When customers browse the Company’s website, the following information may be collected automatically:

• Access logs (IP address, browser type, access date and time, etc.)
• Cookie information
• Other technical information

3. Purposes of use

The Company uses the personal information it collects for the following purposes:

1. Responding to and handling inquiries
2. Providing information about the Company’s services
3. Improving services and developing new services
4. Creating statistical data processed into a form that does not identify individuals
5. Taking action required by laws and regulations

4. Cookies

Our website uses cookies and browser storage.

4.1 Storage needed for basic functions

We use storage to manage sessions for secure inquiry submissions and to remember your analytics settings.

4.2 Analytics cookies

We use Google Analytics cookies to understand how the website is used. Analytics is enabled by default and starts when you visit the website. Google Analytics is not loaded if an opt-out setting is saved in your browser.

4.3 Changing your settings

You can stop or enable analytics at any time using “Analytics settings” on this page. You can still browse the website and send inquiries with analytics stopped. We respect your opt-out until you delete the stored setting or enable analytics yourself. Settings are saved in the browser you are using. The default applies if you delete the stored information or use another browser or device.

5. Provision of personal information to third parties

The Company will not provide customers’ personal information to third parties except in the following cases:

• When the customer has given consent
• In accordance with laws and regulations
• When necessary to protect a person’s life, body or property and it is difficult to obtain the customer’s consent
• When particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the customer’s consent
• When cooperation is necessary for a national government body, a local public body or a person entrusted by such a body to perform duties prescribed by laws and regulations, and obtaining the customer’s consent may impede the performance of those duties

6. Security management of personal information

The Company takes necessary and appropriate measures to prevent the leakage, loss or damage of personal information and otherwise ensure its secure management. The Company also provides necessary and appropriate supervision of employees who handle personal information.

7. Retention period

The Company retains personal information to the extent necessary for its purposes of use. If retention is required by laws and regulations, the information will be retained for the period specified by those laws and regulations.

8. Disclosure, correction and deletion of personal information

Customers have the right to request the disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of their own personal information held by the Company. To make any of these requests, please contact the “Inquiry desk” at the end of this policy.

9. SSL (Secure Socket Layer)

The Company’s website uses SSL-encrypted communication to protect customers’ personal information. When an SSL-compatible browser is used, customers’ personal information is automatically encrypted when sent and received.

10. Use of external services

We use Google Analytics 4, provided by Google, to understand website usage and improve our content and usability.

Analytics is enabled by default. Unless an opt-out setting is saved, information such as pages viewed, display language, device and browser type, approximate location, and successful inquiry submissions is sent to Google through cookies and similar technologies. Names, email addresses, phone numbers, inquiry messages, other form input, and URL queries and fragments are not sent to Google Analytics. We do not use Google Signals or advertising personalization.

You can stop or enable analytics using the button below. The links below explain how Google handles information.

Google Privacy Policy

How Google uses information from sites and apps

11. Changes to this privacy policy

The Company may change this privacy policy due to amendments to laws and regulations, changes in social circumstances or other reasons. The revised privacy policy will take effect when it is posted on the Company’s website.

12. Disclaimer

The Company is not responsible for the handling of personal information on third-party websites linked from the Company’s website.

Personal information inquiries